Ahmed S Sheikh



Ahmed S Sheikh is a certified trainer from the USA. He has over 16 years of experience in training and development, operation management, customer service operations, service portfolio creation, leadership management, and project management. He has worked for the top 5 companies in the world including IBM, HP, US Robotics and a variety of other start-up companies in the United States. He has also led, managed and delivered on key nationwide initiatives for the leading service providers in Pakistan.

Ahmed Sheikh is a unique trainer. Not only has he obtained his training certifications from USA but is also an engineer with extensive international experience. His international experience and insights from leading companies makes him the top trainer. He has been part of the services sector and has built economies of scale in different regions of the world.

He has trained and development private and public organizations. He is a key consultant for GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit) for the last several years. He is a detrimental in bringing service change in government organizations through GIZ initiatives. He has carved the service training for Excise, Taxation and Narcotics Control Department, Government of Pakistan http://excise.punjab.gov.pk/service . Over the last 2 years he has trained more than 200 Excise Taxation Officers on Leadership Management and Customer Excellence.

He obtained his Masters Degree in Computer Engineering from Pennsylvania and pursued Business Management studies from Chicago. He is an active and vibrant speaker, management consultant, professional trainer, and avid writer. He has published numerous research articles in IEEE, leadership management forums and Customer Service Consortiums around the globe. He has taught management and leadership classes in USA and Pakistan. Ahmed Sheikh has a proven track record of building, enhancing and transforming teams into effective and dynamic revenue growth business units. He is recognized as a leader in process optimization and change management. His customer centric trainings revolve around delivering world class quality service, enhanced responsiveness through flexibility, innovation and human engagement. 


Trainer Field of Expertise


  •  Customer Experience
  •  Project Management
  •  ITIL
  •  Leadership Management
  •  Call Center


Main Training Programs

Some of the major training programs:

1.      Bureau of Statistics, ITIL Training http://bos.gop.pk/node/237

2.      Excise, Taxation and Narcotics Control, Government of Pakistan, Customer Service and Leadership Training

3.      Humanity Company, USA, Customer Excellence Training

4.      Bulleh Shah Packaging, Customer Service and Leadership Training

5.      Prosecutor’s Training on Project Management, Government of Pakistan, Project Management Training

6.      Berger Paint, Customer Excellence Training